Effective date: August 2026
Thank you for buying from chatbbot.com. The products sold there ("Product") are provided by IKA Studios Yazilim Limited Sirketi ("ChatBBot", "we", "us", "our"). So far as applicable law allows, purchases cannot be refunded or exchanged, other than as this policy states or as the law requires.
Subscriptions are cancelled from Subscription Settings. Access continues to the end of the period you have already paid for. Once cancelled, the subscription will not renew automatically.
As a rule, fees paid are neither refundable nor exchangeable, unless applicable law requires otherwise. A refund becomes possible only where mandatory consumer protection law gives you a refund or withdrawal right (see Section 2), and only where both of the following hold:
i) the request is made inside the applicable legal refund or withdrawal window and while the subscription is still active; and ii) no more than 10 messages have been used in total, whether within a single conversation or spread across several.
Where either condition fails, the service counts as consumed and no refund is available, including within a window that would otherwise apply.
Renewals. Any statutory refund period attaches to the first purchase of a subscription only. It does not extend to renewal periods. Charges arising from automatic renewal are not refundable, in whole or pro rata, unless applicable law requires otherwise.
Where mandatory consumer protection law applies to your purchase, the rights available depend on the country recorded against your account or the address shown on your invoice.
Brazil. Purchases made in Brazil carry a right to a full refund within 7 calendar days of the purchase date. Message usage does not affect that right. After 7 calendar days have elapsed the service counts as consumed and no refund is available, save where the law requires it.
Everywhere else. A refund may be requested within 7 calendar days of the purchase date, provided no more than 10 messages have been used and the information listed in Section 5 is supplied. Any refund is then calculated pro rata against the messages used. Once either 7 calendar days have passed or 10 messages have been used, whichever comes first, the service counts as consumed and no refund is available, save where the law requires it.
To rely on either right, write to support@chatbbot.com with the information and documents set out in Section 5.
No refund will be issued where:
i) more than 10 messages have been sent, the service then counting as consumed; or ii) the request arrives after the applicable legal refund window has closed; or iii) the request concerns a renewal period; or iv) no mandatory refund right applies to your purchase under applicable law.
Nothing here cuts down your rights under consumer protection law. Where local law gives you more, local law wins. Which policy applies is determined by the country recorded against your account or the address on the invoice.
Continued use. A request may be declined where we can see that you kept using the Product after purchase, and there is nothing to show or confirm that you encountered malfunctions, critical errors or serious defects.
Scope of an approved refund. Where a request is approved, the refund covers only the subscription period during which the request was properly made. Earlier periods are not refunded retrospectively.
If a charge looks wrong to you, contact support@chatbbot.com before raising a chargeback with your bank or payment provider. Raising one without approaching us first may lead to your account being suspended or closed.
First consider cancelling. If your aim is simply to stop being charged, the quickest route is to cancel from Subscription Settings, as described above. Cancelling halts automatic renewal straight away, and access continues until your current period ends. Refunding the current period is a separate matter, granted only where the conditions in this policy are satisfied.
How to submit. Email support@chatbbot.com using the subject line "Refund Request - [your account email]". Requests must be submitted during the current subscription period, and will be processed only where every condition in this policy is met.
What to include. All of the following are required. Incomplete requests are not processed.
Where the request concerns a technical fault, add:
Checks. After your request arrives we may come back to you for further information, clarification or documents, so that we can verify your identity, confirm the purchase and assess eligibility. Once everything required has been provided, we will review the request and tell you whether it is approved or declined within a reasonable time. Requests that stay incomplete after a reasonable follow-up period are closed without further action.
This Refund Policy may be updated at any time. Any change applies only to purchases or renewals made afterwards. If an updated version does not suit you, you are free to cancel your subscription.
Questions about this Refund Policy can be sent to support@chatbbot.com